This section answers frequently asked questions (FAQs) about using and installing SurfBOOST Web Accelerator. Click any of the following questions for resolution information.

1. Download and Installation Help

Where can I download the SurfBOOST installer?
Click on the "Software Installation & Troubleshooting" link on the menu bar (right).

I downloaded the SurfBOOST installer but now I can't find it on my computer. Where is it?
Use the Windows Find tool located in the Start Menu to search for the file "surfboost.exe" (without quotes). If you still can't find it, re-download it and ensure that you save the file to your Desktop.

I'm having difficulty installing SurfBOOST. Where can I get additional assistance?
Click here for detailed installation instructions.

After installing SurfBoost, I don't notice any speed improvement.
Be sure you have downloaded and installed the software. If you have, check the compression settings by right-clicking on the status bar icon in the lower-right corner of the Windows application toolbar. If you still don't notice any improvement, you should considering trying our dial-up Internet service SurfWithUs.net.

Although SurfBoost will work with any ISP, performance is sometimes better when used with our Internet service, since the SurfBoost data does not have to traverse multiple networks to get back to your PC.

2. Using SurfBOOST

How do I start SurfBOOST?
The SurfBOOST is launched automatically every time windows starts. You do not have to launch it manually. An icon appears in the Windows system tray to show that it is operating in the background.

How do I change the image quality setting for a particular image?
Right-clicking on an image within Internet Explorer and selecting "Show Original Image" allows you to view the original image.

How do I change the image quality setting for all images?
Right-click on the SurfBOOST taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes.

What do the statistics displayed in the Statistics dialog mean?
You may view the acceleration statistics and how they change dynamically using the Statistics dialog.

Click on the SurfBOOST taskbar icon to access the pop-up menu.

Select "Statistics...", to display the Statistics summary dialog.

Click "Reset" to reset the statistics. You may do so at anytime while browsing without affecting SurfBOOST's performance or operation.

Click the "Details" button to view more detailed statistics information

3. Using Other Web Browsers

Can I use my SurfBOOST with Netscape Navigator?
Yes. Start Netscape Navigator and browse as you normally would. The SurfBOOST is launched automatically everytime Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.

Can I use my SurfBOOST with other browsers such as Opera or Mozilla?
Yes. SurfBOOST works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "localhost" and the port number to be "5400" (without quotes). Consult your browser's documentation for information on how this can be done.

4. Product Details

How do I use Internet Explorer with SurfBOOST?
Start Internet Explorer and browse as you normally would. The SurfBOOST is launched automatically everytime Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.

Where do I go if I have problems with SurfBOOST?
First, try our Help (FAQ) Database (here). Next, try the Installation & Troubleshooting section. If you are still unable to resolve your problem then contact us.

Does SurfBOOST speed-up my secure (HTTPS) transactions such as my web-banking?
The SurfBOOST does not accelerate secure transactions. Secure websites will continue to work by bypassing the acceleration component. If you have a Secure application that you would like accelerated, inquire about the Secure product.

What platforms can SurfBOOST be installed on?
SurfBOOST Web Accelerator can be installed on any of the following operating systems:

Windows 95b w/ Winsock2
Windows 98
Windows 98SE
Windows Millennium Edition (Windows ME)
Windows NT 4.0
Windows 2000
Windows XP

What system requirements are necessary to use SurfBOST?
The recommended system requirements for the SufrBOOST are a Pentium 200MHz with 64MB of RAM and at least 5 MB of hard-disk space. Regardless, SurfBOOST will work within your current system configuration to provide you with the best content acceleration.

5. Known Issues

Downstream "Bandwidth Savings Ratio" appear to go below 1.0?

Some Java-applets (such as certain games on www.pogo.com) not work?