Installation
This section will help you download, install and run SurfBOOST
Web Accelerator. If you'd prefer more detailed step-by-step
installation instructions, click here.
The minimum system requirements are:
• Pentium PC 200MHz (or equivalent)
• 64MB RAM
• 5MB of hard-drive space
• Internet Explorer 4.0 (or later) or Netscape Comm.
4.0 (or later)
Please note: SurfBOOST works on PC only. Mac and Linux
are currently not supported. Before installing the SurfBOOST
client software, be sure to sign up online by selecting
"Sign Up Now" from the
menu bar.
1. Download:
Once you have completed the sign-up, you will be emailed a location to download the SurfBOOST installer. Download
the installer to your desktop. Once the download has been
completed, proceed to the Install.
2. Install:
On your Desktop you will find an icon called "surfboost.exe".
Double-click the icon to start the installation procedure.
Once the installation finishes, you will be prompted for
a username and password. Enter the username and password
you selected during the sign-up. To avoid having to enter
your username and password each time, ensure that the "Save
Password" box is checked and proceed to Starting SurfBOOST.
3. Starting SurfBOOST:
SurfBOOST will automatically start when your computer starts
up. Internet acceleration will begin as soon as a supported
browser (such as Internet Explorer) is started. On most
Windows platforms (XP, 2000, ME) a small red rocket icon
will appear at the lower right hand corner of the system
tray when the SurfBOOST Service has been established. On
all other Windows platforms, you can verify that SurfBOOST
Service has been established by selecting SurfBOOST Status
from the pop-up menu.
4. Browse the Web:
Browse the web as you normally would. When finished, simply
close your browser and SurfBOOST will remain idle in your
system tray. If you desire to stop the application after
browsing, select SurfBOOST from the pop-up menu, or if you
desire to exit the application all together, click Exit
from the pop-up menu by right clicking on the red rocket
at the lower right hand corner of the system tray.
5. Further Assistance:
If you're having trouble installing the product, consult
the detailed installation instructions. To get the most
out of your new software, please see the Product Guide.
If you experience problems downloading, installing or running
SurfBOOST, consult the Troubleshooting or FAQ sections for
further assistance. Still having trouble? Feel free to contact
us for product support or feedback.
Troubleshooting
When trying to connect to SurfBOOST Service, I get the error
message, "SurfBOOST cannot connect to the SurfBOOST
Service..."
Here is a step-by-step list of things you should verify:
- Check that you have successfully connected to your ISP
in your usual manner (e.g. Did your dial-up connection
successfully connect to your ISP?). This step is independent
of whether or not you launch SurfBOOST .
- Ensure that the ISP that you are connected to is, in
fact, the one that supplied you with the SurfBOOST software
and connection information. In most cases, you can not
connect to another ISP and use the same SurfBOOST connection
settings.
- Verify that the Connection information located in the
Settings dialog is the same as that provided to you by
your ISP.
If you are running firewall software, make sure that a
firewall rule is present that allows access to the Remote
Server Port (located in the Settings dialog)
- Try uninstalling the SurfBOOST (ControlPanel-->Add/Remove
Programs and select SurfBOOST) then re-install it.
- Contact Customer Service (800-766-6861) to verify that
the SurfBOOST Service is up and running.
Troubleshooting
When attempting to connect to the SurfBOOST Service,
I receive the error, "The SurfBOOST Service does not
allow connections from your current IP address..."
The most common reason you would recieve this error is when
you connect to the Internet using a different ISP then the
one providing you with SurfBOOST Service. Your ISP may only
allow you to use the SurfBOOST Service when connected to
the Internet through them.
When attempting to connect to the SurfBOOST Service,
I receive the error, "Your username and/or password
were not accepted by the SurfBOOST Service..."
The login credentials you specified on the "Settings"
- "Connection" tab were not valid. You must enter
a valid username and password to use the SurfBOOST Service.
When attempting to connect to the SurfBOOST Service,
I receive the error, "The SurfBOOST Service could not
be started due to an authentication timeout ..."
Please carry out the following steps:
1. Ensure that the authentication information provided to
you upon sign-up has been keyed in correctly.
2. Try reconnecting to your Internet service.
If the problem persists contact Customer Service (276-666-9533)
for assistance.
I receive the error, "SurfBOOST cannot be
started due to an internal error ..."
Here is a step-by-step list of things you should verify:
1. Try restarting your machine and launching SurfBOOST.
2. If the problem persists contact Customer Service (276-666-9533).
I receive the error, "SurfBOOST was unable
to load the sdicore.dll library ..."
Here is a step-by-step list of things you should verify:
1. The likely cause of this is that you accidentally deleted
a file or resource required by the SurfBOOST. Fully uninstall
and then re-install the SurfBOOST.
|
